The situation:   Truma were expanding and moving to a green-field site.   The Directors had decided to provide a dining facility for their employees but had no previous experience of designing or running a restaurant.   The facility would be used as both a staff dining room and also as a place for customers to use whilst visiting the site.

The Olive solution: Truma partnered with Olive whilst the building was still in the planning phase.     The client delegated the design and build of the restaurant, the recruitment of Team Members and the running of the facility to Olive leaving the client to co-ordinate the remainder of a substantial £7million build project.

As long opening times were required, the service was geared towards 'all day grazing' as opposed to periods of busy rushes.   In addition, by planning for a degree of customer self help with minimum staffing levels, a kitchen with a large view through to the servery area was   installed resulting in a facility with the 'feel' of a high street deli.   The service includes fresh quality coffee and a sandwich offering which are further supported by hot light meals.

The client's perception:

'The whole experience of planning, designing and executing the move of our business to new premises was incredibly time consuming.   We had an idea of what we wanted from a staff canteen but not how to go about it.

Olive listened to our requirements and came back to us with a design solution which has enabled us to offer a superb quality facility for our employees and also a comfortable environment in which our customers can relax.

Within the first couple of meetings with Olive, I had complete confidence that they would manage a part of the new build in which we had no experience.   I always felt that Olive was working both for and with me in developing a facility and service that is bespoke for Truma.

The finished facility is the show piece of our building and really does deliver the service that we required'

Michael Ham - General Manager